How One Small Hire Transformed This Dental Practice — Literally Overnight
🦷 Today’s story is wild — and wildly simple.
A dentist made one tiny change to their practice… and it led to a jaw-dropping $10,000 boost in daily collections.
Not a new location.
Not fancy tech.
Not even a big investment.
Just one smart hire — and it changed everything. Let’s break it down. 🔍
💡 The Change: A Receptionist That Closed Like a Pro
Here’s the post that kicked it off:
“I hired a business assistant/receptionist at $20/hour. Within weeks, she was closing more treatment plans financially than we’ve ever done. I’m suddenly booked out two weeks — all paid in advance — and she keeps closing more.”
🚀 That’s it. That’s the move.
One new person with the right skillset ➜ $10K more per day in collections.
And here’s the key:
- The patients were already there.
- The treatment plans already existed.
- The only thing missing was someone who could confidently present and close.
🔥 The Real Lesson: Don’t Let the Wrong People Hold You Back
Let’s be honest. Many practices are one A-player away from explosive growth.
But what happens instead?
📉 We hold onto B or C players.
📉 We “don’t want to rock the boat.”
📉 We’re too busy (or too uncomfortable) to have the tough conversation.
Case in point:
A practice just told us about their 20-year front desk veteran — Nice woman. Been around forever. But… she’s crabby, resistant to training, and refuses to learn how to convert new patients over the phone.
And they wonder why they aren’t growing. 🤷♂️
Here’s the truth: No marketing strategy can overcome bad front desk conversions. Period.
🧠 The Mindset Shift: Hire Like a Leader
The people are out there. They’re hungry. They’re motivated. And they’re ready to help your practice grow.
But you have to:
- Know what you’re looking for 🕵️
- Be willing to make a change 🧼
- Lead them with clarity and purpose 🧭
Because hiring isn’t just about filling a seat. It’s about building a machine that drives growth every single day.
🎯 Your Action Step This Week:
Take a hard look at your team — especially the front desk and treatment coordinator positions.
Ask yourself:
- Are they confident on the phone?
- Are they closing treatment?
- Are they bringing energy or draining it?
👏 One Small Change = Massive Growth
This wasn’t some magical hack. This was a dentist who was willing to lead. Willing to replace “what’s comfortable” with what actually works.
And now? They’re booked out. Paid in advance. Crushing it.
Let that encourage you.
Success is already in your practice. You just need the right people in the right seats.